INTERNATIONAL CUSTOMS FEES & TAXES

Please be aware that international purchases may be subject to import duties, taxes, and charges. Duties and taxes vary by country and are normally calculated based on the items ordered, your shipment destination and the value of your purchase. Duties and taxes are nonrefundable. The customer shall be responsible for these charges. Please check with your country's customs office to determine if there may be customs costs applicable to your order, or contact us by email for more information.

 

TERMS

Order Placement

In placing any order on our website to make a purchase, the customer hereby understands and agrees to all our terms and policies.

Once placed, orders cannot be cancelled.

Media Materials

All Generation of Saints content, products, prices and policies are subject to change at any time. All prices are shown in USD.

We make our best effort to display correct images and descriptions of design and colours. Exact colours may be perceived slightly differently depending on your screen display.

Garments

The fabric we use for all our styles, unless stated otherwise, is 100% silk. The exact texture and colour shades may vary slightly from time to time as we source and dye our materials locally based on availability.

Our size guide and the measurements provided for each garment may cary slightly (≤0.5cm) from those of the actual garment as each piece is handmade.

Our products are individually inspected for condition and wrapped carefully in protective packaging before leaving our care. Generation of Saints will not be responsible for any damages occurred through shipping or upon arrival at destination, nor any lost or stolen items.

Unclaimed Orders

We will not be responsible for packages returned to us due to incomplete/incorrect shipping addresses. Please triple check before confirming your order!

Any orders unclaimed will be abandoned by the courier and the customer will not be refunded. We will not be responsible for any unclaimed orders that get lost or damaged on the way back to us. 

For any orders unclaimed that are sent back to us for whatever reason, we reserve the right not to re-deliver the order until we receive the item back. We will not be responsible for the time it takes to receive the item.

We will not be responsible for any extra fees or charges incurred for unclaimed orders that are sent back to us, and we reserve the right to request payment for these charges before re-sending the item.

Faulty Items

In the case a product is defected, the item is eligible for exchange only and for an item of the same style, colour and size. If we are sold out of the item, store credit will be given. Any faulty item claims must be made within the 7 day return timeframe from delivery.

Risk of Loss

The risk of loss for products purchased by the customer is passed on to the customer upon our delivery of the products to the shipping carrier. 

Customers shall make returns and/or exchanges at their own risk with full understanding of our terms and conditions.

Pre-Ordered Items

Pre-ordered items will be shipped once stock is received. Any other items within the same order will wait and be shipped out at the same time.

Returns and Exchanges

In the event of returns/exchanges, we will not be responsible for any items that get lost in the mail or fail to arrive to us for any reason.

Any returns requested outside our deadline stated in our returns policy will be ineligible for refund.

We reserve the right to turn away any packages sent back to us using a different shipping method than our own return shipping labels.

We monitor our returns carefully to spot potential misuse or abuse of our return policy. Generation of Saints reserves the right to refuse returns that do not comply with our policy.

We cannot initiate a return or exchange on an item that has not yet been received by the customer. 

Discounts

Regarding our loyalty discount for second time customers, the discount will no longer be applicable nor valid if the customer returns their first order in full. In order to prevent potential misuse or abuse of our return policies and loyalty discount, we reserve the right to deduct the discount amount from a pending return if a second order was placed in the meantime using the the loyalty discount. This discount is reserved to be used only by customers who already have at least 1un-returned item from our store.

Regarding our loyalty discount for second time customers, the discount cannot be redeemed and reused if the discounted order is returned.

Any discounts or promotions are only valid for the pre-determined period, and they cannot be redeemed and reused if the discounted order is returned and received outside the discount/promotion period.

Any discounts or promotions cannot be redeemed or refunded for value or credit.

We reserve the right to gift as well as restrict discounts to and from any customers.

Final Sale

Where sales or items use the term "all sales final", the sale is final as in it is non-changeable, non-refundable and non-exchangeable.

 

LICENSE AND OWNERSHIP

The copyright for the content on this website is owned by Generation of Saints and is protected by copyright laws. No material (images, information, design elements) on this website may be used, reproduced, or adapted.